No Air

  1. bereccah5 says:

    Can you get in touch with the actual unit manufacturer? You could give them the whole back story and see what they say. My mom has been fighting a dishwasher battle and going this route actually made a difference. Yeah, UGGGGHHH is right.

    • suburbanturmoil says:

      That’s a really good idea. We shouldn’t be tied to a company after it’s changed hands for our warranty.

  2. Elaine says:

    Call Jeremy Finley! OK – just kidding.

  3. Rae Ann says:

    It looks like you are spending $$ regardless of what avenue that you take. I thought that maybe the guy (just) had social/manner/femaile-hater issues, but…..I would guess that he wanted to mkae sure that what he said was accurate. I’d love for there to be a test done to see if there was tampering…then you could sue them, even if it was only for tip-top service.
    Here is what I find amusing: As i understand it, both of you are on your local news stations. Considering the ability to “out” bad service, ANY/EVERY -ONE should be giving you their best.
    I’m sorry, doodle. I’m anxious to see how this situ turns out.

    • suburbanturmoil says:

      Most service people come here thinking I’m a stay-at-home mom and that I don’t know anything. It’s demeaning and infuriating– most SAHMs I know have college degrees and know when they’re being taken for a ride.

  4. quiltbabe8 says:

    Getting in touch with the manufacturer sounds like a plan. They need to know what the after purchase warranty service is actually like – they will want to make this good as soon as possilble.
    I’ve maintenance contract on my furnace and a/c- one annual service visit each. The tech has been the same for both visits so far, and hasn’t been pushy on sales, in spite of the fact it’s obvious I’m single. I know the Lord is watching over me in this area!

    • suburbanturmoil says:

      You’re lucky! I’m never getting a service plan again. I think “If it ain’t broke don’t fix it” is going to be my new mantra! 😉

  5. jane says:

    Dennis needs to do a story on this!

  6. Amy Kovach says:

    If it were me, I would call and speak to the service manager (or if a small company, the new owner) – NOT some person who just answers the phone or schedules appointments. I would explain the entire situation (maybe dropping that you are both journalists, and you are quite able to work with technicians and make your own financial decisions) and ask HIM what to do to make this right. I would stress how long you’ve been a customer and how you intend to stay one going forward, if this is handled correctly. Then I would see what he said.
    If you are unsatisfied with his approach, I would cancel the contract and call another company and get a maint contract with them. I would bite the bullet on the cost of the repair (with ANOTHER company), and go forward with them.
    Then I would go onto Yelp or whatever review sites are used in your area, and post a very blunt assessment of the situation.
    But hopefully it will not come to that.
    AND before I picked another company, I would research and read reviews about their service division so you are more likely to be happy with who you pick.
    Sorry so long, but that is what i would do.

    • suburbanturmoil says:

      This is really good advice. Dennis always makes the calls in this household, because I can’t keep a “poker voice” on the phone- You can totally tell if I’m upset or irritated, and people react accordingly.

  7. shannon says:

    Most units have great warranties – 3 – 5 years. My family is in the HVAC wholesale business so if you message me, I can offer some advice, depending on the unit.

    • suburbanturmoil says:

      Thanks, Shannon! I’ll message you if we have future problems. Our HVAC unit has a 10 year warranty, which is one of the reasons we bought it- so we want to make sure we use it if necessary.

  8. Laura Cooper says:

    Amy Kovach and Rae Ann both have good advice.I realize it’s hard with jobs and kids, but I try to make sure at least one adult follows any service tech around – not that they can’t try to “unfix” something or worse, but it lessens the chances, in my opinion. Folks (okay, mostly men) who try to pull one over on women make my blood boil.

  9. Suzanne Owen says:

    I hear you. I went with a new hvac maintenance company several years ago and finally noticed a disturbing trend. They would come check the heater in fall and the a/c in spring and say everything was ok (although always trying to sell me a new thermostat, an attic-door cover, whatever, that I declined). Then, less than a week later, something would break and an expensive repair would be required. In every case, the system had been working fine until then. After the third or fourth round of this, I declined to renew my contract with them even though they kept calling me forever about it. I say unless they will come fix it ASAP for free, call someone else!

  10. Kristy says:

    I have never heard of a HVAC maintenance company. Maybe because I’m in East Tennessee or maybe I have just been lucky (went to school with/lived down the road from a family that owns a heat/air company). The whole idea sounds suspicious to me.

  11. Miss B says:

    Okay, I have no constructive advice for the immediate situation, but I do have some great advice for nipping this in the bud for future occurences. I think you should file a complaint with your state attorney general. It is free to do and gets results. Initially, you just file a complaint online and the AG’s office sends the company paperwork that lets them know you filed and for them to tell their side of the story. At that point, the company sees that you aren’t messing around, and they would rather deal with you reasonably rather than involve the AG and waste company time. It’s not a lawsuit or anything like that, it’s simply filing a complaint that the company isn’t able to ignore. I used this process when an appliance company was messing me around on an over-the-range microwave oven. All of the sudden, the company that couldn’t do anything to help me came up with a few different solutions.

  12. Gretta says:

    I smell an exposé.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.